I recieved a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our section within 90 days of receiving your order.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- Order ID
- Number of products to return.
- Reason for returning the product.
- In addition, customers can attach a photo of the product to be returned for us to easily verify.
(The product name and code can be found on your order confirmation email).
I recieved an incorrect item, what do I do?
We will get this fixed for you ASAP just head over to our Contact Us page.
When you message, please include the following information:
- Order ID
- Number of products to return.
- Reason for returning the product.
- In addition, customers can attach a photo of the product to be returned for us to easily verify.
You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.
Can I Get Expedited Shipping?
At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because all of our products are freshly made to order.
What Happens If I Typed My Address In Wrong?
If you catch the mistake before you receive the shipping notification email, send us an email and we’ll do our best to get it changed for you! If you don’t catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don’t send the order to the old address. The packages are not guaranteed to be forwarded.
Can I cancel my order?
Yes, but only if your order has not been put into production yet.
Can I modify my order?
Of course, you can. However, that’s only possible when your order has not been put into production at the time of your modification request.
Why do you not accept late modifications?
Once your order has already been put into production, it cannot be changed. Therefore, we can accept modification requests only before the production begins.
How much time do I have for cancelling or modifying the order after placing it?
Depending on the orders volume and product type, our production schedule often varies by a day or two. However, we usually accept cancellation or modification requests up to 12 hours for non- personalized product and up to 24 hours for personalized products after receiving your order
Can I cancel the order after it has been shipped?
No. Once the order is processed and shipped, we can neither modify it nor cancel it.
How should I make a cancellation or modification request?
You can email your request at Support@kasoyfcsclothing.com in the due time (12-24 hours since ordering) We would be happy to assist you with your request.
What types of payment are accepted?
– We are providing payment through services: Paypal
How do I apply a discount, use my gift card or apply my reward point?
To apply a discount code, gift card code, coupon or your rewards points simply go to your shopping cart, choose “checkout” and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code or gift card code as well as a space that will show your rewards points available and a button to apply the points to your purchase.
Can I apply a discount after my order is placed?
Unfortunately, we cannot apply discounts to an order after it has been placed, the code must be added by the customer when they go to check out and make the payment. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase
